Refund policy

RETURN AND REFUND POLICY

Last updated: August 4, 2026

SeaOfSales sells primarily vintage and pre-owned items. Please carefully review all photographs, measurements, condition details, and the complete product description before placing an order.

Photographs are part of the description.

REGIONAL RETURN RULES

SeaOfSales has different return rules depending on the customer’s delivery country.

EUROPEAN UNION, EUROPEAN ECONOMIC AREA AND UNITED KINGDOM

For eligible orders delivered to countries in the European Union, European Economic Area, or the United Kingdom, customers may request a return within 14 days after receiving the order.

This regional return policy applies to eligible vintage and pre-owned items, even though they are not new.

To request a return, contact:

sergsergaa@gmail.com

Please include:

• Your full name
• Your order number
• The item being returned
• A clear statement that you wish to return the order

You do not need to provide a reason for a return made within the applicable 14-day period.

After notifying us, the item must be shipped back within 14 days.

Do not send a return before contacting us and receiving the correct return address and instructions.

ALL OTHER COUNTRIES

For customers outside the European Union, European Economic Area, and United Kingdom, SeaOfSales does not accept voluntary returns or exchanges because:

• The buyer changed their mind
• The buyer no longer wants the item
• The item does not fit
• The buyer expected a different size, colour, appearance, or level of vintage wear
• The buyer did not carefully review the photographs, measurements, or description
• The buyer placed the order by mistake

All sales to these countries are considered final unless:

• The wrong item was sent
• The item arrived damaged
• The item is materially different from the listing description
• A return, refund, repair, replacement, or other remedy is required by applicable law

Nothing in this policy limits any mandatory consumer rights that apply in the customer’s country.

RETURN METHOD

All approved returns must be sent by mail.

SeaOfSales does not operate a physical return location.

A prepaid return label is not included with the order.

The customer must:

• Arrange the return shipment
• Use a tracked shipping service
• Package the item securely
• Keep proof of shipment
• Send us the tracking number

Do not send a return without first receiving the correct return address.

RETURN SHIPPING COSTS

For a voluntary return or a 14-day regional return because the customer changed their mind, the customer is responsible for:

• Return postage
• Tracking
• Secure packaging
• Customs charges
• Import or export fees
• Any other costs connected with the return shipment

If the wrong item was sent, the item arrived damaged, or the item is materially different from its description, reasonable return shipping costs will be handled as required by applicable law.

SeaOfSales does not charge a restocking fee.

RETURN CONDITION

A returned item must be the same item that was originally sent and must be returned in the same condition in which it was received.

All included parts and accessories must be returned, including where applicable:

• Straps
• Bracelets
• Boxes
• Documents
• Cases
• Packaging
• Spare parts
• Other included accessories

The customer may inspect the item only to the extent reasonably necessary to confirm its nature, appearance, condition, and basic operation.

The item must not be:

• Opened or disassembled
• Repaired or serviced
• Polished or refinished
• Engraved or altered
• Resized
• Modified
• Exposed to water or chemicals
• Damaged after delivery
• Used beyond what is reasonably necessary for inspection
• Returned with missing parts or accessories

Where permitted by applicable law, the refund may be reduced if the returned item has lost value because of excessive handling, alteration, damage, missing parts, or use beyond reasonable inspection.

VINTAGE AND PRE-OWNED CONDITION

Most products sold by SeaOfSales are vintage or pre-owned.

Vintage and pre-owned items may show normal age-related character, including:

• Minor surface marks
• Patina
• Fading
• Age-related discolouration
• Plating wear
• Signs of previous ownership
• Other characteristics visible in the photographs or disclosed in the description

These characteristics are not considered defects when they are visible in the photographs or described in the listing.

The customer is responsible for reviewing all photographs and condition details before purchasing.

WATCHES

Vintage and pre-owned watches may require future servicing, adjustment, maintenance, or battery replacement.

Unless specifically stated in the individual listing:

• Water resistance is not guaranteed
• Long-term accuracy is not guaranteed
• Power reserve is not guaranteed
• Battery life is not guaranteed
• Only the functions specifically described in the listing are confirmed
• Age-related cosmetic characteristics shown in the photographs are part of the item’s disclosed condition

These statements do not limit the customer’s mandatory rights if an item is materially different from its description.

DAMAGED, INCORRECT OR MATERIALLY MISDESCRIBED ITEMS

Contact us as soon as reasonably possible if:

• The package arrives visibly damaged
• The item arrives damaged
• The wrong item was delivered
• The item is materially different from the listing description

Please keep all packaging and provide clear photographs of:

• The external package
• The shipping label
• The internal packaging
• The item
• The reported damage or discrepancy

Do not discard the packaging or attempt to repair, open, polish, modify, or service the item while the issue is being reviewed.

A characteristic that was clearly visible in the photographs or disclosed in the description is not considered an undisclosed defect.

REFUNDS

Approved refunds are issued to the original payment method.

For eligible EU, EEA, and United Kingdom returns, the refund will be processed within 14 days after we receive the returned item or acceptable evidence that it has been sent back, where permitted by applicable law.

SeaOfSales may wait until the returned item is received before completing the refund where applicable law permits this.

For other approved returns, the refund will be processed after the item has been received and inspected.

Where required by applicable law, the refund may include the original standard delivery charge.

Upgraded, expedited, or express delivery charges are not refundable beyond the cost of the least expensive standard delivery option, unless required by applicable law.

Import duties, customs charges, brokerage fees, postal fees, and taxes paid directly to government authorities, postal operators, or delivery companies are not refundable by SeaOfSales unless applicable law requires otherwise.

No voluntary refund, partial refund, discount, or compensation will be provided solely because the buyer changed their mind or did not carefully review the listing.

EXCHANGES

SeaOfSales does not accept exchanges.

When a return is approved or legally required, it will be handled as a return and refund. The customer may place a new order separately.

CANCELLATIONS

An order may be cancelled before it has been fulfilled or dispatched.

After an order has been shipped, it can no longer be cancelled.

Any applicable return procedure must then be followed.

NON-RETURNABLE ITEMS

The following items are not eligible for voluntary returns unless they arrived damaged, were sent incorrectly, were materially different from their description, or applicable law requires otherwise:

• Custom or personalised items
• Gift cards
• Items altered after delivery
• Items repaired or serviced after delivery
• Items opened or disassembled after delivery
• Items polished, refinished, engraved, resized, or modified
• Items damaged after delivery
• Items returned without all included parts or accessories
• Items damaged because of inadequate return packaging

MANDATORY CONSUMER RIGHTS

Nothing in this policy excludes, restricts, or replaces any mandatory rights or remedies that apply under the laws of the customer’s country.

CONTACT AND RETURN ADDRESS

Contact us before returning any item:

sergsergaa@gmail.com

The correct return address and instructions will be provided after the return request has been reviewed.

Returns sent without prior contact or to an incorrect address may be delayed or refused where permitted by applicable law.

Include the order number inside the package and provide the tracking number after shipment.