Shipping policy

PROCESSING TIME

Orders are normally prepared and dispatched within 1–3 business days after payment has been confirmed.

Orders are not normally dispatched on weekends or public holidays.

SHIPPING METHOD

International orders are shipped using a tracked postal service, normally Ukrposhta PRIME where available.

Tracking information is provided after the parcel has been accepted by the postal carrier.

ESTIMATED DELIVERY TIME

Estimated international delivery is usually 10–25 business days.

Delivery estimates are not guaranteed. Customs processing, postal delays, weather, local holidays, security checks, and other circumstances outside our control may affect delivery times.

Some destinations may require additional delivery time.

SHIPPING COST

The shipping cost is displayed at checkout before payment.

Shipping prices may vary depending on the destination country or region.

DELIVERY ADDRESS

The buyer is responsible for providing a complete and correct delivery address.

Please check the recipient’s:

• Full name
• Street and house number
• Apartment or unit number
• City
• State, province, or region
• Postal code
• Country
• Telephone number

SeaOfSales is not responsible for delivery problems caused by an incorrect or incomplete address provided by the buyer.

ADDRESS CHANGES

Contact us immediately if you need to correct the address.

An address cannot normally be changed after the parcel has been dispatched.

TRACKING

Tracking is supplied for international orders.

Tracking updates may pause while the parcel is travelling between countries or waiting for customs processing. This does not necessarily mean that the parcel is lost.

CUSTOMS DUTIES AND IMPORT TAXES

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

UNCLAIMED OR REFUSED PARCELS

The buyer is responsible for monitoring tracking and collecting the parcel when required.

If a parcel is returned because it was:

• Unclaimed
• Refused
• Sent to an incorrect address supplied by the buyer
• Undeliverable because required information was missing

the buyer may be responsible for the cost of reshipping.

Where permitted by applicable law, any refund may be reduced by non-refundable shipping, return-postage, customs, or carrier charges incurred because of the failed delivery.

LOST OR DELAYED PARCELS

If tracking has not updated for an extended period, contact us at robarmir@gmail.com.

We may open an international postal investigation with the carrier.

A parcel is not considered officially lost until the postal carrier confirms the loss or the required investigation period has expired.

If the parcel is officially confirmed as lost, we will provide the resolution required by applicable law and the payment provider’s rules.

MULTIPLE ITEMS

If several items are purchased in one order, they may be packed together when safe and practical.

In some cases, items may be sent separately for protection or postal requirements.